These Terms govern the cancellation of Services and refunds for the Expert Consilium Service on the website expertconsilium.com and in the application app.expertconsilium.com. Date of amendment and effective date: 15 October 2026. Version 1.0.
Last updated: 15 October 2026.
The Service is an automated report supporting business decision-making. The levels are Essential (4 AI perspectives), Consilium (9) and Grand Consilium (15). Packages of 5 or 10 analyses are one-off, with no monthly subscription and no automatic renewal, and each analysis uses one credit from the package. Prices and scope are shown on the Pricing page and apply at the time of the order.
Provision of the ordered Service begins immediately after your question is submitted and payment is confirmed, because questions are processed automatically right after payment. Work is considered to have begun when your question has been received for processing and assigned a request number, and after that you cannot cancel the Service.
You can cancel an ordered and paid Service if, because of an internet outage or technical disruption, the report was not delivered in the application app.expertconsilium.com within 72 hours of payment confirmation, or if the automatic check marked the question as inappropriate and rejected it before the analysis began. Send your cancellation statement to: support@expertconsilium.com. In the statement you must state the request number that was automatically assigned when the Service was ordered. The amount paid will be returned to the account from which the payment was made (we initiate the refund within five days at the latest, and the time it takes for the funds to reach your account also depends on your bank and the payment service provider).
If you bought a package that you have not used, or you have an unused credit from a question that was rejected before the analysis began because of inappropriate content, you can at any time cancel the provision of Services that you have not yet ordered. Send your statement cancelling Services for unused credits from purchased packages, or from a rejected question, to: support@expertconsilium.com. In the statement you must state the number automatically assigned to you when you bought the package or ordered the Service that was rejected because of inappropriate content. The amount paid that was not used for Services provided to you will be returned to the account from which the payment was made (we initiate the refund within five days at the latest, and the time it takes for the funds to reach your account also depends on your bank and the payment service provider). The amount returned is proportional: the package price divided by the number of analyses in the package and multiplied by the number of unused credits.
You can submit a complaint about an ordered Service to: support@expertconsilium.com. In the complaint you must state the request number that was automatically assigned when the Service was ordered. We are obliged to send you a reply to the complaint within 8 days of its submission. A complaint can be upheld only if you paid for the Service and the report was not delivered in the application app.expertconsilium.com, or if the report was not prepared in the promised scope, meaning that the contracted number of AI perspectives was not completed. If a complaint is upheld, we supplement the report or, if that is not possible, the amount paid will be returned to the account from which the payment was made (we initiate the refund within five days at the latest, and the time it takes for the funds to reach your account also depends on your bank and the payment service provider). Once a report has been delivered as a completed service, a complaint will not be upheld and a refund is not possible merely because you disagree with the content of the analysis, the conclusion or the recommendation. The report supports your decision and is not a guarantee of results.
Questions about cancelling Services and refunds can be sent to: support@expertconsilium.com.
SR
EN