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SRExample situation: The Four-Day Week
Question
“Our employees would like a four-day week at the same pay. We are a service company with 45 employees and we serve our customers from Monday to Friday. Should we introduce this model?”
What to question
Who looks after customers on Fridays? Which indicators would show that the trial succeeded? What do customer contracts say about availability?
How the depth changes
Focused → broader → deepest
Four perspectives quickly separate wish from feasibility: what happens on Fridays to our availability for customers, whether the same workload can…
Four additional perspectives question the assumption that a shorter week automatically raises productivity, model a downside scenario in which…
Four additional perspectives test a trial phase with clear indicators, rotating days off so that the service stays available, changes to employment…
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