These Terms govern the cancellation of Services and refunds for the Expert Consilium Service on the website expertconsilium.com and in the application app.expertconsilium.com. Date of amendment and effective date: 8 November 2026. Version 1.2.
Last updated: 8 November 2026.
The Service is an automated report supporting business decision-making. The levels are Essential (4 AI perspectives), Consilium (8) and Grand Consilium (12). Packages of 5 or 10 analyses are one-off, with no monthly subscription and no automatic renewal, and each analysis uses one credit from the package. Prices and scope are shown on the Pricing page and apply at the time of the order.
By buying a package or a single analysis you receive a credit. Provision of the Service begins when you submit your question in the application (press Send), because the question is then processed automatically, assigned a request number and one credit is used. A submitted question cannot be cancelled. You can cancel unused credits under section 4.
If the report was not delivered in the application app.expertconsilium.com within 72 hours of payment confirmation because of an internet outage or technical disruption, submit a complaint under section 5. If the automatic check marked the question as inappropriate and rejected it before the analysis began, the credit for that question stays unused and you cancel it under section 4.
You can cancel unused credits from a package, or the credit for a question rejected before the analysis began, within 30 days of purchase. In the application app.expertconsilium.com choose “Cancel my order” and confirm the amount. After the period ends, cancellation in the application is no longer possible. We start the refund automatically, within five days at the latest, to the account from which the payment was made (the time it takes for the funds to reach your account also depends on your bank and the payment service provider). The amount returned is proportional: the package price divided by the number of analyses in the package and multiplied by the number of unused credits. After cancellation, the unused credits are locked.
You can submit a complaint about an ordered Service to: support@expertconsilium.com. In the complaint you must state the request number that was automatically assigned when the Service was ordered. We are obliged to send you a reply to the complaint within 8 days of its submission. A complaint can be upheld only if you paid for the Service and the report was not delivered in the application app.expertconsilium.com, or if the report was not prepared in the promised scope, meaning that the contracted number of AI perspectives was not completed. If a complaint is upheld, we supplement the report or, if that is not possible, the amount paid will be returned to the account from which the payment was made (we initiate the refund within five days at the latest, and the time it takes for the funds to reach your account also depends on your bank and the payment service provider). Once a report has been delivered as a completed service, a complaint will not be upheld and a refund is not possible merely because you disagree with the content of the analysis, the conclusion or the recommendation. The report supports your decision and is not a guarantee of results.
Questions about cancelling Services and refunds can be sent to: support@expertconsilium.com.
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